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Careers at Landa

Field Service Engineer, North Hollywood, California

North Hollywood, California, USA
Customer Support Senior Full-time

DESCRIPTION

Landa is seeking a Field Service Engineer (FSE) who will ensure optimum customer satisfaction with Landa's Nanographic Printing® presses by providing first-class technical support to Landa's growing customer base and enhancing strong relationships with customers.

RESPONSIBILITIES

·      Transfer of technical knowledge to press operators to resolve on-site technical issues

·      Escalate complex issues to Landa’s worldwide teams to ensure optimal and effective treatment of customer issues

·      Harness technical knowledge on the technical aspects of the presses, to maximize both press production and productivity

REQUIREMENTS

·      2+ years of experience in product support in the graphic arts industry for digital printers or offset presses

·      Experience in inkjet systems - an advantage

·      End to end, highly-skilled technical capabilities and strong troubleshooting skills

·      Residence in the United States

·      Willingness to extensive travel (~50%) to customers' sites

·      Valid driving license

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