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Careers at Landa

Field Service Engineer, Juárez, Mexico

Juárez, Mexico
Customer Support Senior Full-time

DESCRIPTION

Landa is seeking a Field Service Engineer (FSE) who will ensure optimum customer satisfaction with Landa's Nanographic Printing presses by providing first-class technical support to its growing customer base and enhancing strong customer relationships.

RESPONSIBILITIES

·      Transfer of technical knowledge to press operators to resolve on-site technical issues

·      Escalate complex issues to Landa’s worldwide teams to ensure optimal and effective treatment of customer issues

·      Harness technical knowledge of the technical aspects of the presses to maximize both press production and productivity

REQUIREMENTS

·      Print industry experience - Must

·      Electro-Mechanical, Software, and Computer troubleshooting experience

·      Experience in inkjet systems - an advantage

·      End to end, highly-skilled technical capabilities and strong troubleshooting skills

·      Live or willing to relocate to Juárez, Mexico area

·      Willingness to travel up to 25% of the time to different customers' sites

·     This job requires Mexico work authorization 

·      Valid driving license & passport

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