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Careers at Landa

Field Service Engineer (北京与河南现场服务工程师) - Beijing/Henan, China

Beijing, China
Customer Support Senior Full-time

DESCRIPTION

Landa is seeking a Field Service Engineer (FSE) who will ensure optimum customer satisfaction with Landa's Nanographic Printing® presses by providing first-class technical support to Landa's growing customer base and enhancing strong relationships with customers. The position is based in Beijing and Henan.


澜达正在寻找现场服务工程师(FSE),他将通过为澜达不断增长的客户群提供一流的技术支持,并加强与客户之间的紧密关系,确保澜达纳米印刷机能够最大程度地满足客户的需求。该职位位于北京与河南。


RESPONSIBILITIES

·      Transfer of technical knowledge to press operators to resolve on-site technical issues

·      Escalate complex issues to Landa’s worldwide teams to ensure optimal and effective treatment of customer issues

·      Harness technical knowledge of the technical aspects of the presses to maximize both press production and productivity


·     向印刷机操作员传递技术知识,解决现场技术问题

·     将复杂问题上升至澜达全球团队,确保对客户问题进行最佳和有效的处理

·     运用对印刷机技术方面的技术知识,最大程度地提高印刷机的生产力

REQUIREMENTS

·       Experience in product support for digital printers in the graphic arts industry. Knowledge of offset presses is a great advantage.

·       Experience in inkjet systems is an advantage.

·       End to end, highly skilled technical capabilities and strong troubleshooting skills

·       Good English communication skills.


·     具备胶印机维修知识,有数码印刷的经验更佳。

·     有喷墨系统经验者优先考虑

·     具备客户全生产流程管理经验、高技术水平和强大故障排除能力

·     良好的英语沟通能力


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