Careers at Landa

Regional Expert - Canada

Burnaby, Canada
Customer Support Senior Full-time

DESCRIPTION

Landa is seeking a Regional Expert in Canada who will ensure optimum customer satisfaction with Landa's Nanographic Printing® presses by providing first-class technical support to Landa's growing customer base and enhancing strong relationships with customers. 

RESPONSIBILITIES

·        Transfer of technical knowledge to press operators to resolve on-site technical issues

·        Escalate complex issues to Landa’s worldwide teams to ensure optimal and effective treatment of customer issues

·        Harness technical knowledge of the technical aspects of the presses to maximize both press production and productivity

REQUIREMENTS

·      Over five years of experience in product support in the graphic arts industry for digital printers or offset presses

·      Experience in inkjet systems - an advantage

·      End to end, highly-skilled technical capabilities and strong troubleshooting skills

·      Residence in Canada

·      Willingness to extensive travel (~50%) to customers' sites

·      Valid driving license

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