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Account Success Manager - Switzerland

Switzerland
Customer Support Senior Full-time

DESCRIPTION

Landa is seeking an experienced Account Success Manager to drive press performance in a specific customer’s production workflow to ensure customer success in the Swizerland region. In this role, you will be responsible for customer productivity while working closely with the different functions to drive faster and better outcomes for the customer. 

RESPONSIBILITIES

  • Work closely with Landa customers to improve the overall level of utilization of a Landa Nanographic Press – insuring customer satisfaction and success
  • Work with the customer to assist in the selection of work and production best suited to the press with the objective to build the volume of pages produced - ensure the Landa promise by delivering the value proposition (applications, quality and productivity)
  • Guide the customer as they ramp up the new press, and develop its use throughout the PLC
  • Be Landa's focal point in front of the customer : building up trust with the customer and providing transparency on project progress 
  • Work closely with the Landa field service engineer and with Landa’s global service operation. Facilitate clear and accurate communication to achieve faster and better outcomes for the customer
  • Support with pre-sales activities in the region such as demonstrations and sample handling

REQUIREMENTS

  • Experience with E2E printing production environment, with in depth understanding of the production floor
  • Detailed understanding of customer applications
  • Experience in project management
  • Capability to work in a complex environment with multiple external and internal stakeholders (customer, service, business) - Ability to work in a governance model with multiple functions to achieve success
  • Great interpersonal, communication and presentation skills
  • Clear and effective English and French/Italian communication skills
  • Capability to build a long term relationship with customer

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