DESCRIPTION
Landa is seeking an experienced Account Success Manager to drive press performance and work with customers to optimize production workflows. In this role, you will be responsible for customer productivity while working closely with the different functions to drive faster and better outcomes for the customer.
RESPONSIBILITIES
- Ownership of customer success and satisfaction for the managed accounts
- Work closely with Landa customers to improve the overall level of utilization of a Landa Nanographic Press
- Work with the customer to assist in the selection of work and production best suited to the press with the objective of building the volume of pages produced - ensure the Landa promise by delivering the value proposition (applications, quality and productivity)
- Guide the customer as they ramp up the new press and develop its use throughout the PLC
- Be Landa's focal point in front of the customer: building up trust with the customer and providing transparency on project progress
- Matrix management of Landa’s onsite field service engineers and remote cross-functional team, including Landa’s Tech Support, R&D and Logistics. Facilitate clear and accurate communication to achieve faster and better outcomes for the customer
- Support with pre-sales activities in the region, such as demonstrations and sample handling
REQUIREMENTS
- Residence or willing to relocate to Illinois, Ohio, or Wisconsin
- Ability to travel 50+% of the time
- Experience with E2E printing production environment, with an in-depth understanding of the production floor
- Detailed understanding of customer applications
- Experience in project management
- Capability to work in a complex environment with multiple external and internal stakeholders (customer, service, business) - Ability to work in a governance model with multiple functions to achieve success
- Great interpersonal, communication and presentation skills
- Capability to build a long-term relationship with the customer
